We know human resources can be a handful and if not managed correctly very costly. To ensure we provide a seamless service we have a series of teams and initiatives running alongside us, including:
Occupational Health & Safety:
In the unpredictable mining environment safety must be our first priority. Our objective is zero harm and we are consistently striving to improve our performance in this area. Our in-house OHS Management System has been designed with the flexibility to incorporate site specific policies and procedures and we conduct regular Workplace Risk Assessments, Job Safety Audits, Inductions, Safety Talks and Safety Observations, which assist in educating employees in hazard management. We have a registered OHS Management System to the Standard AS/NZS 4801:2001 implemented, along with a team of dedicated OHS professionals to oversee this process across the organisation and client sites.
The safety of our employees, our clients, contractors and the local communities in which we operate is an integral part of our business. Our goal is Zero Harm. If you would like to review our OHS Management System, Safety Central, please contact your local Tesa Mining branch.
We encourage all stakeholders internal and external to our operations to participate in and contribute to the improvement of our OHS Management System. The information we receive assists to refine the management of our business activities and ensures that we consistently strive towards continuous improvement and our goal of Zero Harm. Please contact your Tesa Mining branch. Industrial Relations:
We understand and appreciate the issues associated with creating and maintaining a harmonious Industrial Relations environment. Our IR expertise is well known throughout Australia and we have a dedicated IR team with over 30 years experience in working with stakeholders. We maintain a cohesive approach when dealing with Industrial Relations matters, protecting the integrity of any agreements reached and safeguarding client interests. Our National Industrial Relations team specialise in award interpretation, agreement negotiation, dispute resolution, outsourcing and transition advice and pay and conditions interpretation.
Monthly Performance Reporting:
We want to improve and we need you to tell us how. We gauge our service levels through the provision of KPI Reporting on safety, attendance and turnover, response timeframes and applicant suitability; along with regular customer satisfaction surveys.
National Network:
Joining with the SKILLED Group in September 2006 we now offer a national network of more than 150 branches across Australia and New Zealand. This national coverage places us in a unique position to service diverse national and regional clients with a wide range of resources available.
We are proud of our team, our services, our partnerships and our ongoing community involvement with organisations such as the Westpac Rescue Helicopter Service and local Mines Rescue Stations. So, come on... give us a shot and put us to work for you.
Our values: We asked our team what’s important to them in terms
of customer service and here’s what they said:
- Being there when needed.
- Understanding the industry and client pressures.
- Listening and responding to feedback.
- Being helpful and sincere.
- Giving a little bit of yourself and being passionate about the job.
- Following through with what you say.
- Providing rock-solid solutions.
- Offering first hand experience and useful information.
- Developing site knowledge.
- Smiling and sharing a laugh.
- Communicating on all levels.
- Discussing services provided openly.
- Supplying good people – finding the right person for the right job.
- Being reliable.